Tucker House Inn Policies
The Tucker House Inn is an exclusive Friday Harbor lodging property. Every guest is both important and special to us. Our policies are for the comfort and convenience of all of our guests.
Rates: All our rates are based on double occupancy. There is a $25 per night additional per person charge for more than two adults, $20 per night charge for each child over age 7 and under 16, and children age 7 and under are free. Rates are subject to Washington State lodging and sales tax of 10.1%. Our rates are tiered: high season – July and August: summer season – June and September; shoulder season – October, March April, May; winter season – November through February. During the shoulder and winter season, we have separate weekend and weekday rates (Sunday – Thursday).
Minimum Stays: Two night minimum stays are required for June-September and for holidays. One night stays are possible based on availability and are subject to a nominal cleaning surcharge of $35-$75 depending on the size of the accommodation. This is waived for last minute bookings based on availability. For those on multi-day kayaking trips, we will waive the cleaning surcharge for stays of two non-consecutive nights.
Cancellation: We understand that sometimes plans change. If you need to cancel your reservation, delete dates on a multiple-night stay, or change the dates of your stay, the following fees apply:
- July and August deposits are non-refundable;
- Outside of 30 days of your arrival, you are responsible for 15% fee of your deposit, minimum $45;
- Within 30 days of your arrival, you are responsible for one night. If the unit is rebooked at the same rate, we refund you, less 15% (minimum $45);
- For stays of 3 nights or more, within 14 days of travel, the reservation is non-refundable;
- For all other stays within 7 days of travel, the reservation is non-refundable.
Third Party Travel Agents: If you book through a third party agent (ie. Expedia, Booking.com, Hotels.com), please note that your payment and cancellation policies are set by your booking agent. We offer our best rate guarantee when booking directly with us.
Delayed Arrivals: We cannot be held responsible for circumstances which result in delayed arrivals or cancellations.
Check-in/Check-out: Check-in time is 4-6 p.m. during summer months, and 4-4:30 off season. Check-out time is 11:00 a.m. If you are going to arrive later than our scheduled check-in times, please call us prior to your arrival so that we can make special arrangements for you. We are happy to store luggage prior to check-in and after check-out so that you can enjoy your remaining time on the Island. Our reception/concierge desk hours are M-Sunday 9:00-4:30 p.m. (off-season) and 8:30-8:30 p.m. (Summer).
Deposits: All reservations must be secured on the day of making the reservation with a 50% deposit via Visa, MasterCard, Discover or American Express or by full prepayment. Payment in full is due 7 days prior to arrival. If you wish to settle your account with payment other than with credit card, you are welcome to send a personal or cashier check. Your payment in full must be received by us one week prior to arrival date to avoid charges on your credit card. Should you wish to pay cash after we have run charges on your credit card, any refund on your card will be subject to a 5% administrative fee.
Specials/Certificates: Please call to make a reservation if you are using a special, package, coupon, voucher, or gift certificate.Since payment in full is required one week prior to arrival, your credit card will be charged in full if we have not been notified of your intent. All coupons, vouchers, and/or certificates must be surrendered upon check-in for redemption or your credit card will be charged for the remaining balance. If we have not been notified in advance of your wish to use coupons, vouchers, specials, packages, or certificates and there is a refund due, or if you mailed in your coupon, voucher or certificate after check-out, there will be a 5% surcharge on any refund. If your gift certificate value is more than 50% of your total stay, please call us instead of making the reservation online, as the online reservation system will automatically charge a one night deposit. Refunds will be subject to a 5% surcharge.
Breakfast: We serve a full gourmet breakfast that is included in your room rate. Guests staying in our suites and cottages with kitchens will enjoy breakfast delivered to their door. We offer room service deliveries at 8:30 and 9:30. Those staying in the Tucker House guest rooms will enjoy breakfast in the Garden Café. Our hot entree is served at 9:00. You are welcome to come down after 8:30 to enjoy some coffee, granola and fruit. During the quiet season and if availability permits, all guests are welcome to eat breakfast in our Garden Room Cafe. We are happy to accommodate dietary restrictions, allergies or preferences for breakfast. Please let us know at least 24 hours in advance of your arrival.
Smoking: This Friday Harbor Bed and Breakfast is a non-smoking establishment. Washington State law prohibits smoking within 20 feet of a door or window. Evidence of smoking inside your guest accommodation will be assessed a $250 cleaning fee.
Pets: Friday Harbor is a pet-friendly community and there are plenty of parks – one right across the street – for dog walking. The Tucker House Inn is pet-friendly in specified suites and cottages, and pets must be declared when making your reservation. There is a $25/day/pet cleaning fee for pets, although certified service dogs are exempt from daily pet fee. Please note: certified therapy dogs are not covered under the ADA laws, and are subject to daily pet fee. Furry friends are not to be left unattended at the Inns under any circumstances. Guests are responsible for cleaning up after their pet and for any and all damage, including noise.
Families: We welcome children of all ages in our suites and cottages because of the privacy these Friday Harbor accommodations offer. We have an ‘adults only’ policy in all of our bed and breakfast rooms. We have pack and plays for infants. Please let us know that you will require one when making you reservation. Children 7 and under stay free!
Quiet Hours: For the safety and comfort of all of our guests, we observe quiet hours from 9:30 p.m. to 8 a.m. There will be a $200 fine levied for excessive noise.
Transportation: Though we are only a block and a half from the ferry, please advise us upon booking if you require assistance with transportation from the ferry or from the Friday Harbor airport – a mile from the Inn.
Concierge Service: Explore the island’s offerings on your own or have us gladly arrange your adventures. You may want to consider a day of kayaking, scenic flights, hikes, biking, sailing, or fishing. San Juan island also offers whale watching, golfing, shopping, the theatre, real estate touring, and fine dining, just to name a few of the exciting possibilities!
Property Damage: Guest authorizes up to a $500 charge on their card upon departure in the event of property damage. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pet damage inside the room or on the property, and all charges relating to security company or police involvement regarding property occupant’s behavior while in the property or on common premises.
Missing Items: Guests authorize a credit card charge for missing items as per stated damage deposit policies.
Electronic Privacy: The Owner and this web site’s technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner also agrees to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests.
Sunshine Suite Policies
Check-In Time: 4 p.m.
Check-Out Time: 10 a.m. (You will be charged $35 if our cleaners arrive and you are still in the suite.)
Deposits: Reservations must be secured with a one night deposit via Visa, MasterCard, Discover or American Express or by full prepayment. Two night minimum stays are required for June-September and for holidays. One night stays are possible based on availability and are subject to a nominal cleaning surcharge. Payment in full is due 45 days prior to arrival.
Payment Policies: By accepting the Guest Stay Contract you agree to our charging your credit card for all payments associated with your stays and any and all fines or damage incurred during your stay. The merchant that will appear on your credit card statement for this transaction is Harrison House Suites, Tucker House Inn, or Sunshine Suites.
Specials: All specials, packages, coupons, vouchers, and certificates must be noted when making reservations. Since payment in full is required 45 days prior to arrival, your credit card will be charged. If we have not been notified of your wish to use coupons, vouchers, specials, or packages, and there is a refund due, there will be a 5% surcharge on the refund.
Refunds: In the event of a refund, all payment types, including but not restricted to, reservation deposits, balance of payments, damage deposits, total payments and other payment types will be refunded via the credit card that is on file.
Delayed Arrivals: We cannot be held responsible for circumstances which result in delayed arrivals.
Maximum Sleeping Capacity: 6 people overnight – strictly enforced.
Delivery of Directions, Instructions and Access Information: 45 days prior to arrival (Later for last minute reservations) you will receive Welcome Letter instructions immediately upon balance of payment.
Cancellations: All payments are non-refundable, unless the unit can be re-booked. Refunds or portions thereof will be refunded based on the number of nights re-booked. Refunds will be subject to a $35 cancellation fee.
Pets: Sunshine Suite is pet-friendly, and pets must be declared when making your reservation. There is a $25/day cleaning fee for pets. Furry friends are not to be left unattended. Guests are responsible to clean up after their pet and for any and all damage. Friday Harbor is a pet-friendly community with plenty of parks – one located just across the street from us – for dog walking.
Smoking: Smoking is allowable outside only. Washington State Washington State law prohibits smoking within 20 feet of a door or window. Evidence of smoking inside the unit will cut your vacation short and guests will be assessed a $250 cleaning fee.
Housekeeping: For stays of more than one week, we offer a weekly housekeeping service with a change of linens.
Maintenance Emergencies: 24-hour cell (Complete emergency information will be provided.)
Visitor Information: Provided in suite
Property Damage: Guest authorizes up to a $500 charge on their card upon departure in the event of property damage. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pet damage inside the property and all charges relating to security company or police involvement regarding property occupant’s behavior while in the property or on common premises.
Liability: We are expressly excluded from liability for personal bodily injury in the suite, while in transit to, or while in the suite.
Reservation Changes: If availability permits, and in accordance with our cancellation policy. You may lengthen your reservation if availibility permits. If you shorten your booking, please note that your deposit calculated on the original amount is non-refundable; if you have already paid the balance, then your balance is similarly non-refundable. If you have not paid the balance, it will be re-adjusted to reflect the shortened reservation.
Excessive Noise: Quiet hours are from 9 p.m. – 9 a.m. There is a $200 fine levied by the Nichols Walk Condominium Association for excessive noise.
Missing Items: Guests authorize a credit card charge for missing items as per stated damage deposit policies.
Garbage Removal: Instructions for garbage bag removal will be provided. Excessive garbage in the suite that results in additional cleaning costs will be forwarded to you.
Excessive Cleaning Costs: Will be passed on to you. We ask that you wash all dirty dishes and leave all dirty towels on the floor in the main bathroom.
Privacy: The Owner and this web site’s technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner also agrees to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests.